Privacy Policy
Agree
By using the Site and the provision of our services through the Site, you agree to this Privacy Policy and consent to Tulvii collecting and using your personal information in accordance with this Policy.
By clicking “Accept” or any other button on the Site indicating acceptance of this Privacy Policy, you expressly consent to the collection and use of your personal information in accordance with this Policy.
If you do not wish to provide us with personal information, you do not have to do so, but this may affect your use of the Site or any products and services offered on the Site.
Types of Personal Information We Collect
Tulvii collects your personal information in the normal course of providing products and services through the Site.
The types of personal information we may collect include:
Personal Information – such as your name, date of birth and location;
Contact Information – such as your email address, business and residential mailing addresses, telephone number and third-party usernames;
Financial Information – such as the credit or debit card number and bank account information you use to conduct transactions with us;
Commercial Information – such as your order history, products you have viewed on our website and products you have added to your wish list;
Statistical Information – such as the date and time you visit our website, the Internet address of the website from which you linked to our website, search history, browsing history, click history, information about which areas of the website you use and how you navigate around the website;
Preferences – such as your online shopping preferences and selections;
Internet activity – such as your IP address, browser type, operating system and hardware model
Other Information – any other personal information you may provide to us from time to time.
How We Collect Personal Information
The types of personal information collected depend on the transactions you have with us and the purposes for which we collect the information. For example, we may collect personal information when you:
Visit and use our website. We collect your statistical information, preferences and internet activity when you visit and use our website.
Purchase. When you make a purchase on our website, we collect your Personal Information, Contact Information, Financial Information, and Business Information.
Contact Us. When you contact us via email, live chat, or our social media accounts, we collect your Personal Information and any other information you choose to share with us.
Register to create an online account. When you create an online account with us, we collect your Personal Information and Contact Information.
Subscribe to our newsletter. When you subscribe to our newsletter or marketing emails, we collect your Personal Information and Contact Information.
Update your preferences. When you update your preferences (such as your direct marketing preferences and website preferences), we collect this information.
Request a return or refund. When you send a return or refund request, we collect your Personal Information, Contact Information, and Business Information.
Any other time you may provide us with Personal Information from time to time.
Why we collect Personal Information
We collect Personal Information to provide you with the best shopping and customer experience. The type of information Tulvii collects from you depends on the purpose for which it is collected.
Our primary purposes for collecting, holding, using and disclosing personal information are to:
Enable your use of the Website and the services offered through the Website;
Communicate with you and create, process, confirm, ship and track your order;
Perform our contract with you;
Improve and maintain our business, Website and Services;
Send you marketing information about our products and services, special offers or promotions, upcoming events, competitions and contest results;
Communicate with you about any announcements, updated terms, conditions and policies, technical and administrative information;
Provide personalised content and optimised targeted advertising;
For direct marketing;
Register you as a customer of Tulvii;
Respond to your queries, requests or complaints;
For security purposes relating to our business and the Website; and to comply with the law and meet any regulatory requirements applicable to our business.
Tulvii may also collect, hold, use and disclose personal information for other purposes explained at the time of collection, or as required or authorised by law, and with your consent.
Please note that if Tulvii is unable to collect your personal information, we may not be able to provide certain services, including:
– services or products we offer on our website;
– providing you with information about products you have purchased or intend to purchase from our website in the future; and
– providing you with marketing information tailored to your preferences.
Other Information We May Collect
Tulvii may collect certain “non-identifiable information” to understand visitor behavior on our website and to enable us to improve the online services and experiences we provide to you. Non-identifiable information is information that has never been tagged with a personal identifier or has had the identifier permanently removed. This form of information does not identify a specific individual. The types of non-identifiable data that may be collected include your computer’s IP address, browser type, the webpage you viewed before visiting our website, the time spent on Tulvii.com pages, the most popular webpages, search activity on our website and other statistics.
Unsubscribe or Opt Out of Direct Marketing
Tulvii will only use your personal information for direct marketing purposes where we have collected the information directly from you or where we have obtained your consent. By providing Tulvii with your email address, address and contact number, you consent to us contacting you for the purposes set out above. We may communicate this information to you via a variety of methods including email, SMS, MMS and mail.
Tulvii only wants to communicate with you if you want to hear from us. If you do not want to receive direct marketing material from us, you can opt out by:
– unsubscribe from our email service using the “unsubscribe” or “manage preferences” link at the bottom of our email communications, or
– opt out of our SMS and MMS messages by following the instructions, replying “STOP” or clicking the unsubscribe link in our messages (if any), or
– contacting us at: contact@tulvii.com
Disclosure of Personal Information to Third Parties
We may share your personal information with third parties if it is necessary or reasonably related to the provision of our products and services or the use of this website.
We may disclose personal information to:
– third parties or service providers we use in the normal course of business who assist us in providing our products and services to you, such as shipping and delivery service providers; advertising or marketing partners and IT service providers;
– comply with laws or regulations that apply to us, or comply with any instructions from regulators and law enforcement agencies;
– credit reporting agencies, courts, tribunals and regulators when customers fail to pay for products and services we provide to them;
– any other third party with your consent as permitted by law.
When we disclose your personal information to third parties for these reasons, we will require them to honor this Privacy Policy.
Business Transfers
Tulvii reserves the right to transfer any personal information and non-personal information contained in these databases to the extent permitted by law in the event that control of our business changes or business assets are sold or transferred. By submitting your personal information on this website, you agree that your information may be transferred in these circumstances.